Shipping, Delivery & Returns

BEST PRE CHRISTMAS SHIPPING DATES

Delivery times may be disrupted due to unforeseeable circumstances such as weather and world events..

VAT on goods supplied by Nicholas Mosse Pottery to the UK (mainland)
Nicholas Mosse Pottery incoterms for Eshop transactions to customers in mainland UK will be shipped DDP (deliver duty paid).

From the customer’s point-of-view, Nicholas Mosse Pottery is registered for UK VAT, just like a UK Eshop. We charge the customer UK VAT at the point of sale, and we account for the VAT collected with HMRC.

DUTY
All goods sold by Nicholas Mosse Pottery to the UK (Mainland) on our Eshop are manufactured in Ireland. There is no duty payable on these goods.

This policy is to avoid the customer incurring any charges upon receipt of the goods.

IMPORTANT UPDATES

SHIPPING RESTRICTIONS:
At present we are unable to ship to certain countries. We are happy to answer any questions that you have. Please call us at +353 56 7727505.

We regret we are unable to ship to the following countries:

Albania, Algeria, Angola, Argentina, Bahrain, Bahamas, St Bart & St Martin, Belarus, Benin, , Bermuda, Bosnia/Herzegovina, Bolivia, Brazil, Burkina Faso, Cambodia, Cape Verde, Cayman Islands, Central African Rep, Chad, Chile, China, Columbia, Comoros, Congo, Cyprus, Djibouti, Ecuador, Eritrea, Estonia , French Guyana, French Polynesia, Gabon, Georgia, Gibraltar, Greece, Grenada, Guadeloupe, Guinea, Guinea Bissau, Guyana, Honduras, Hong Kong, Iceland, India, Israel, Ivory Coast, Japan, Jordan, Kuwait, Latvia, Laos, Lebanon, Liberia, Libya, Malaysia, Macedonia, Macao, Madagascar, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Nepal, Netherlands Antilles, New Caledonia, Niger, North Macedonia, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Qatar, Reunion, Russia, Russian Federation, Samoa, Saudi Arabia, Scatter Isles,  Senegal, Singapore, South Africa, South Korea, Sri Lanka, Suriname, Taiwan, Tunisia, Turkey, UAE, Ukraine, Venezuela, Vietnam, Wallis & Futuna Isle, Zambia, and Zimbabwe.

NORTH AMERICA ORDERS:
We offer Fedex (International ECONOMY) For queries, please phone +353 56 7727505 and we will try to assist you
RETURNS OR EXCHANGES:

If you change your mind for any reason please contact us within 3 days of having received your order. E-mail us
You can mail it back to us in the original packaging at your expense for an alternative or a refund. We are sorry but we cannot refund the original shipping charge.

BREAKAGES & DISCREPANCIES:
In the rare event of an item arriving broken or where there are incorrect items or items missing from your order, please contact us immediately either by e-mail or call 353 56 7727505 and we will help you immediately.
If something is broken we will request a photograph of the damage. The easiest way is to e-mail a digital picture to eshop@nicholasmosse.com or post it to: Customer Services NMP, The Mill, Bennettsbridge, Kilkenny
You must notify us within 2 days of having received a damaged or incorrect order.

CANCELLING AN ORDER:
Yes. Contact us within 24 hours of placing your order. You can e-mail us or phone us on +353 56 7727505.

TAXES & DUTIES:
All Product prices shown on the Website are inclusive of any applicable Irish VAT.
This means that the total price you pay for the Product is always the same, regardless of whether or not Irish VAT is chargeable on our sale of the Product.
Where you have requested delivery to Republic of Ireland or EU address, the price paid for the Product will include Irish VAT where applicable.
Where you are not an Irish resident and you have requested delivery to a non-EU address, the Products will normally be zero-rated and not subject to Irish VAT, but the price paid by you for the Products will remain the same as shown on the Website

In certain countries further charges for customs and duties may be added at the time of delivery: this is on a country by country, individual basis and will be charged by your local Customs office.