FAQ's

We ship to Ireland,  Europe,  and Northern Ireland ,  and North America ( USA & Canada). We are hoping to resume shipping soon to UK and Rest Of World.

We ship by post and by courier depending on the destination. To be safe, we must ask that you provide the best delivery address and phone number for daytime (working hours) delivery, as the parcel will need a signature on receipt. Post Office Boxes cannot be shipped to.

All Nicholas Mosse products are well packed in ecologically friendly, recycled packing. Insurance is included in the shipping charge. A gift card can be enclosed with gift wrapped purchases if you wish.

Refer to the Delivery & Returns page for a comprehensive list of shipping charges.

Our system does not allow for one order to ship to more than one address, so you will need to complete separate orders for each address/gift.

We have two different types of clay in our product range, one for table service and one, much stronger stoneware clay, for our ovenware range. All of our tableware products are dishwasher and microwave safe. All our ovenware products are dishwasher, microwave and oven safe. To keep your cherished Nicholas Mosse products safe in the dishwasher be sure to stack them carefully to avoid any rattling of pieces during the wash cycle. While both our tableware and our ovenware can be used in the microwave, constant usage will cause crazing and may even affect the longevity of the ware. Never place tableware or ovenware into a microwave or oven immediately after being taken from the fridge. Avoid extreme temperatures at all costs – our products should never be placed in the freezer.

We enjoy making our pottery and are very specific that we produce only pottery of the finest quality. Our pottery, used with care, should last and wear beautifully for years to come. To keep it as beautiful and pristine as possible, we recommend that you follow the following advice:
• Avoid rough handling and sudden changes in temperature as this may cause the appearance of fine lines on the surface known as crazing. Crazing does NOT affect the life or the usefulness of the pottery, and some people feel this adds to the character and appeal of the pottery. It is nothing to worry about.
• Our pottery is dishwasher safe; please stack it carefully to avoid knocking.
• Our pottery is microwave safe but continuous use should be avoided.
• Only use our special Nicholas Mosse Ovenware in your oven, avoid direct heat and do not use on a hob or near a naked flame.
• Stubborn stains may be removed by soaking in a mild bleach solution.
• For our ovenware pottery (and also our tabletop ware), avoid metal scourers or harsh abrasives.

Glazed earthenware is pretty tough stuff on the surface, but it does last longer if treated gently with milder, preferably environmentally friendly detergents. Liquid detergents are less abrasive on the glaze than powder or tablets, but our pottery will tolerate standard cleaners if that is all that’s available. If choosing to hand-wash, use softer, less abrasive natural scouring pads and cloths instead of metal or plastic ones. We like natural sponges made from cellulose that have a scourer side that’s made from loofah, so the whole thing can be composted when it needs to be replaced.

Everything we make is dishwasher safe. Most damage from a dishwasher comes from items knocking together. So, if you can, carefully stack the dishwasher so no crockery is unstable or touching another piece. Washing at lower temperatures will also prolong the life of your crockery. 

All our pottery is microwave safe. However, over time, very regular use in a microwave will gradually weaken the integrity of the pottery, so it’s best to limit this where possible. 

1. Our ‘oven-friendly’ range of Kitchenware (oval, rectangular, quiche and pie dishes), is made from strong earthenware clay that can handle temperatures up to 225°C/400°F. Only these Kitchenware products are suitable for use in an oven. 
2. While humans benefit from an icy plunge after a hot sauna, pottery does not like such rapid changes in temperature. Exposing pottery to quick extremes of heat or cold can lead to the appearance of a network of fine, hairline cracks in the glaze. This is known as ‘crazing’ and is often a feature of much older pottery. It shouldn’t affect the longevity of the pottery, and for some, it adds character. However, to reduce the risk of crazing, allow dishes to cool to room temperature before storing in the fridge. Likewise, let dishes that have been kept in the fridge come back up to room temperature before placing in the oven to reheat. 
3. Our pottery should not be exposed any direct heat like the naked flame on a hob. 

1. Our ‘oven-friendly’ range of Kitchenware (oval, rectangular, quiche and pie dishes), is made from strong earthenware clay that can handle temperatures up to 225°C/400°F. Only these Kitchenware products are suitable for use in an oven. 
2. While humans benefit from an icy plunge after a hot sauna, pottery does not like such rapid changes in temperature. Exposing pottery to quick extremes of heat or cold can lead to the appearance of a network of fine, hairline cracks in the glaze. This is known as ‘crazing’ and is often a feature of much older pottery. It shouldn’t affect the longevity of the pottery, and for some, it adds character. However, to reduce the risk of crazing, allow dishes to cool to room temperature before storing in the fridge. Likewise, let dishes that have been kept in the fridge come back up to room temperature before placing in the oven to reheat. 
3. Our pottery should not be exposed any direct heat like the naked flame on a hob. 

When handled with care ceramics can last many generations. To limit chips, we recommend that you don’t stack mugs inside each other. It’s almost impossible not to stack plates if you don’t have a dresser or wooden rack to keep them in, but if you want to take extra care with your dinner set or oven dishes you can place a paper plate or piece of kitchen paper between each one. This is a useful technique for also protecting pans, to avoid scratching the delicate non-stick coating. 

However careful you are, gravity combined with butter-fingers might inevitably get the better of a dish, plate or mug. If a break is clean and you can gather together all the pieces it’s worth trying to stick it back together with strong glue. A reconstructed plate or bowl, or one that’s just chipped but you feel might no longer stand the rigours of a dishwasher, can still be useful in a different role that doesn’t require daily handling or cleaning, like holding fruit, keys, a collection of pretty shells or as a saucer for a house plant.A mug with a broken handle can house toothbrushes or a collection of handy pens. If you have other ideas, do share them with us!

We accept all major credit cards. and Paypal

All Product prices shown on the Website are inclusive of any applicable Irish VAT. 

This means that the total price you pay for the Product is always the same, regardless of whether or not Irish VAT is chargeable on our sale of the Product. 

Where you have requested delivery to Republic of Ireland or EU address, the price paid for the Product will include Irish VAT where applicable. 

Where you are not an Irish resident and you have requested delivery to a non-EU address, the Products will normally be zero-rated and not subject to Irish VAT, but the price paid by you for the Products will remain the same as shown on the Website.

You may rest assured that your payments and credit card details will be safe and secure.

If you change your mind for any reason please contact us within 3 days of having received your order. E-mail us at eshop@nicholasmosse.com.

You can mail it back to us in the original packaging at your expense for an alternative purchase or a refund. We are sorry but we cannot refund the original shipping charges.

Yes. Contact us within 24 hours of placing your order. You can e-mail us at eshop@nicholasmosse.com, or phone us on 353 56 7727505.

In the rare event of an item arriving broken or where there are incorrect items or items missing from your order, please contact us immediately either by e-mail, eshop@nicholasmosse.com or call 353 56 7727505 and we shall help you immediately.

If something is broken we will request a photograph of the damage. The easiest way is to email a digital picture or post it to Customer Services NMP, The Mill, Bennettsbridge, Co. Kilkenny, Ireland.

You must notify us within 2 working days of having received a damaged or incorrect order.

Yes, all our earthenware pottery is completely Irish, from clay to water and we even use hydroelectrically generated energy to fire our kilns and keep our lights burning. Of our other products, our linen is Irish or UK made, and our candles are produced in France.

Please contact us at sales@nicholasmosse.com to receive information on your nearest stockist.

We insist that 'seconds' quality items can only be personally selected in our shop and we never sell seconds to other outlets or by online, phone or mail order. For retired patterns which have been discontinued, we have our Last Chance page and sometimes it might be worth emailing or calling us at the shop as we often have remaindered stock, and we would be happy to help you. 

We try our hardest to ALWAYS have stock of every item we currently make, but occasionally we do run short of certain goods. We will advise you as soon as possible about this and will ask whether you wish to cancel or keep the order on hold. If you cancel the entire order, we will give you a full refund. If you cancel the out of stock item only, we will refund the cost of that item and any reduction in the shipping charge.