PLEASE NOTE: Due to the current pandemic some items may be marked out of stock on the website. Please bear with us and thank you for your patience.
(please see last guaranteed shipping dates for Christmas here)

Help Center

Frequently Asked Questions

Shipping

WHERE CAN MY POTTERY PURCHASES BE SHIPPED?

HOW WILL MY ORDER BE SHIPPED?

HOW WILL MY ORDER BE PACKED?

HOW WILL SHIPPING CHARGES BE CALCULATED?

WHAT IF I WANT TO SEND GIFTS TO DIFFERENT ADDRESSES?

Paying for your purchases

HOW DO I PAY FOR MY PURCHASES?

IS IT SAFE TO PAY ONLINE?

DO I HAVE TO PAY VALUE ADDED TAX (VAT)?

Cancelations & Returns

HOW CAN I RETURN OR EXCHANGE ITEMS I HAVE PURCHASED ONLINE?

CAN I CANCEL MY ONLINE ORDER?

WHAT IF SOMETHING ARRIVES BROKEN OR THERE’S SOMETHING MISSING?

Stock

WHERE ELSE CAN I FIND A STOCKIST OF NICHOLAS MOSSE POTTERY, NEAR ME?

WHERE CAN I PURCHASE 'SECONDS' QUALITY OR DISCONTINUED ITEMS?

WHAT IF YOU DON’T HAVE WHAT I WANT TO BUY IN STOCK?

Customer Account

ARE MY CONTACT DETAILS SAFE?

DO YOU PROVIDE WEDDING GIFT LIST SERVICES?

CAN I PURCHASE A GIFT VOUCHER ONLINE?

Visiting Nicholas Mosse

DO YOU HAVE TOURS OF THE POTTERY?

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