Help Center

We ship anywhere in the world.

We ship by post and by courier depending on the destination. To be safe, we must ask that you provide the best delivery address and phone number for daytime (working hours) delivery, as the parcel will need a signature on receipt. Post Office Boxes cannot be shipped to.

All Nicholas Mosse products are well packed in ecologically friendly, recycled packing. Insurance is included in the shipping charge. A gift card can be enclosed with gift wrapped purchases if you wish.

Refer to the Delivery & Returns page for a comprehensive list of shipping charges.

Our system does not allow for one order to ship to more than one address, so you will need to complete separate orders for each address/gift.

We accept all major credit cards.

You may rest assured that your payments and credit card details will be safe and secure.

All Product prices shown on the Website are inclusive of any applicable Irish VAT. 

This means that the total price you pay for the Product is always the same, regardless of whether or not Irish VAT is chargeable on our sale of the Product. 

Where you have requested delivery to Republic of Ireland or EU address, the price paid for the Product will include Irish VAT where applicable. 

Where you are not an Irish resident and you have requested delivery to a non-EU address, the Products will normally be zero-rated and not subject to Irish VAT, but the price paid by you for the Products will remain the same as shown on the Website

If you change your mind for any reason please contact us within 3 days of having received your order. E-mail us at eshop@nicholasmosse.com.

You can mail it back to us in the original packaging at your expense for an alternative purchase or a refund. We are sorry but we cannot refund the original shipping charges.

Yes. Contact us within 24 hours of placing your order. You can e-mail us at eshop@nicholasmosse.com, or phone us on 353 56 7727505.

In the rare event of an item arriving broken or where there are incorrect items or items missing from your order, please contact us immediately either by e-mail, eshop@nicholasmosse.com or call 353 56 7727505 and we shall help you immediately.

If something is broken we will request a photograph of the damage. The easiest way is to email a digital picture or post it to Customer Services NMP, The Mill, Bennettsbridge, Co. Kilkenny, Ireland.

You must notify us within 2 working days of having received a damaged or incorrect order.

Please contact us at sales@nicholasmosse.com to receive information on your nearest stockist.

We insist that 'seconds' quality items can only be personally selected in our shop and we never sell seconds to other outlets or by online, phone or mail order. For retired patterns which have been discontinued, it might be worth emailing or calling us at the shop as we often have remaindered stock, and we would be happy to help you. You might also check The Attic section of our website.

We try our hardest to ALWAYS have stock of every item we currently make, but occasionally we do run short of certain goods. We will advise you as soon as possible about this and will ask whether you wish to cancel or keep the order on hold. If you cancel the entire order, we will give you a full refund. If you cancel the out of stock item only, we will refund the cost of that item and any reduction in the shipping charge.

Don't worry. E-mail us at eshop@nicholasmosse.com.

Yes, we never disclose or share any confidential information.

Yes, we pride ourselves in taking good care of our wedding couples, either in shop or online.  Click Gift Registry  to sign up for the Registry Service.

Yes we have an online gift voucher available.

Yes we do. We have tours on Monday, Tuesdays and Wednesdays for a minimum of 10 people. Cost is 5 euro per person. If you'd like a tour for less than people you need to pay the full 100 euro amount. To book a tour, you must email tours@nicholasmosse.com ahead of time or ring 056-77727505.