Delivery & Returns

DELIVERY & RETURNS

Destination Shipping Charge FREE SHIPPING when you spend over Approximate delivery times
Republic of Ireland & Northern Ireland €5.50 €350 3-6 days
United Kingdom €14 €350 6-10 days
EU €23 €350 5-10 days
USA & Canada €25 €350 7-14 days
Rest of World €55 €450 2-4 weeks

 

Delivery times may be disrupted due to unforeseeable circumstances such as weather and world events..

*During the Holiday season, we would advise you to order as early as possible to avoid disappointment. 

Returns or exchanges

If you change your mind for any reason please contact us within 3 days of having received your order.  E-mail us

You can mail it back to us in the original packaging at your expense for an alternative or a refund.  We are sorry but we cannot refund the original shipping charge.

Breakages and discrepancies

In the rare event of an item arriving broken or where there are incorrect items or items missing from your order, please contact us immediately either by e-mail or call 353 56 7727505  and we will help you immediately.

If something is broken we will request a photograph of the damage. The easiest way is to e-mail a digital picture or post it to: Customer Services NMP, The Mill, Bennettsbridge, Kilkenny

You must notify us within 2 days of having received a damaged or incorrect order.

Cancelling an order

Yes. Contact us within 24 hours of placing your order.  You can e-mail us or phone us on 353 56 7727505.

Taxes and duties

If you live within the EU you must pay Value Added Tax regardless of the  delivery address.

If you live outside the EU and are shipping to an address in the EU you must pay VAT

If you live outside the EU and are shipping to an address outside the EU you do not pay VAT.

All prices shown on our website include Value Added Tax. If applicable, tax will be deducted at checkout.

In certain countries further charges for customs and duties may be added at the time of delivery: this is on a country by country, individual basis and will be charged by your local Customs office.

Delivery Charges
Destination Shipping Charge FREE SHIPPING when you spend over Approximate delivery times
Republic of Ireland & Northern Ireland €5 €350 3-6 days
United Kingdom €14 €350 6-10 days
EU €23 €350 5-10 days
USA & Canada €25 €350 7-14 days
Rest of World €55 €450 2-4 weeks

For more details on our Delivery & Returns click here.