Shipping, Delivery & Returns
BREXIT UPDATE - January 1, 2021
We have temporarily suspended accepting orders from the UK while we update our systems to respond to the regulatory and customs changes associated with Brexit. We apologise for the disruption this may cause our UK customers.
SHIPPING RESTRICTIONS:
IMPORTANT NOTICE : DUE TO THE ONGOING CORONA VIRUS WE ARE UNABLE TO SHIP TO CERTAIN COUNTRIES.
WE ARE HAPPY TO ANSWER ANY QUESTIONS THAT YOU MIGHT HAVE PLEASE CALL US AT +353 56 7727505.
We regret we are unable to ship to the following countries due to Covid19 :
Albania, Algeria, Angola, Argentina, Australia, Bahrain, Bahamas, Bart & Martin, Belarus, Benin, , Bermuda, Bosnia/Herzegovina, Bolivia, Brazil, Burkina Faso, Cambodia, Cape Verde, Cayman Islands, Central African Rep, Chad, Chile, China, Columbia, Comoros, Congo, Cyprus, Djibouti, Ecuador, Eritrea, Estonia , French Guyana, French Polynesia, Gabon, Georgia, Gibraltar, Greece, Grenada, Guadeloupe, Guinea, Guinea Bissau, Guyana, Honduras, Hong Kong, Iceland, India,Israel, Ivory Coast, Japan, Jordan, Kuwait, Latvia, Lao, Lebanon, Liberia, Libya, Macedonia, Macao, Madagascar, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Nepal, Netherlands Antilles, New Caledonia, New Zealand , Niger, North Macedonia, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Qatar, Reunion, Russia, Russian Federation, Samoa, Saudi Arabia, Scatter Isles, Senegal, Singapore, Slovakia, Slovenia, South Africa, South Korea, Sri Lanka, Suriname, Taiwan, Tunisia, Turkey, UAE, Ukraine, Venezuela, Vietnam, Wallis & Futuna Isle, Zambia, and Zimbabwe.
We look forward to the end of this difficult time, but must abide by current rules.
For further information you may phone +353 56 7727505. Stay safe.
USA ORDERS:
We can only offer UPS expedited service to USA (NO ECONOMY). For queries, please phone +353 56 7727505 and we will try to assist you.
SHIPPING, DELIVERY & RETURNS
These approximate delivery times are not applicable in December 2020 due to COVID-19 restrictions and global fulfilment capacity issues
| Destination | Shipping Charge | FREE SHIPPING when you spend over | Approximate delivery times |
|---|---|---|---|
| Republic of Ireland & Northern Ireland | €4.99 | €500 | 3-6 days |
|
United Kingdom, Isle of Man and Jersey |
€9.99 | €500 | 6-10 days |
| EU | €14.99 | €500 | 5-10 days |
| USA & Canada Express | from €30.00 | €500 | 7-12 days |
| Rest of World | €49.99 | €500 | 2-4 weeks |
| CANADA ECONOMY | €19.99 | €500 | 14 DAYS |
Delivery times may be disrupted due to unforeseeable circumstances such as weather and world events..
EXPRESS SHIPPING IS AVAILABLE TO USA AND CANADA THIS OPTION CAN BE CHOSEN AT CHECK OUT. (PLEASE SEE NOTICE ABOVE)
Returns or exchanges
If you change your mind for any reason please contact us within 3 days of having received your order. E-mail us
You can mail it back to us in the original packaging at your expense for an alternative or a refund. We are sorry but we cannot refund the original shipping charge.
Breakages and discrepancies
In the rare event of an item arriving broken or where there are incorrect items or items missing from your order, please contact us immediately either by e-mail or call 353 56 7727505 and we will help you immediately.
If something is broken we will request a photograph of the damage. The easiest way is to e-mail a digital picture to eshop@nicholasmosse.com or post it to: Customer Services NMP, The Mill, Bennettsbridge, Kilkenny
You must notify us within 2 days of having received a damaged or incorrect order.
Cancelling an order
Yes. Contact us within 24 hours of placing your order. You can e-mail us or phone us on 353 56 7727505.
Taxes and duties
All Product prices shown on the Website are inclusive of any applicable Irish VAT.
This means that the total price you pay for the Product is always the same, regardless of whether or not Irish VAT is chargeable on our sale of the Product.
Where you have requested delivery to Republic of Ireland or EU address, the price paid for the Product will include Irish VAT where applicable.
Where you are not an Irish resident and you have requested delivery to a non-EU address, the Products will normally be zero-rated and not subject to Irish VAT, but the price paid by you for the Products will remain the same as shown on the Website
In certain countries further charges for customs and duties may be added at the time of delivery: this is on a country by country, individual basis and will be charged by your local Customs office.